Support Home > Back up your site with Jetpack VaultPress Backup

Back up your site with Jetpack VaultPress Backup

Use Jetpack’s backup feature to automatically create backups and restore your site with a single click. Track every change, go back in time, and rest assured your content is always safe. Jetpack’s backup feature uses WordPress.com’s servers to back up your site, so you never have to worry about losing your content, Woo products, and Woo orders.

What do I need to do to use Jetpack VaultPress Backup?

  1. A Jetpack plan that includes backups (VaultPress Backup, Jetpack Security, or Jetpack Complete)
  2. A working Jetpack connection
  3. The full-featured Jetpack plugin, or the standalone Jetpack VaultPress Backup plugin

Your first backup

Your first backup is created as soon as you complete your purchase and Jetpack is connected.

The first backup can take some time to complete. You can see your backup progress by going to Jetpack → Backup in the WordPress.com dashboard. Future backups should take less time.

Realtime backups

In addition to daily full backups, Jetpack also does real-time backups: quick synchronizations of specific changes that occur on the site. The following events will trigger a realtime backup:

  • Posts published or updated
  • Pages published or updated
  • Comments
  • Changes to media
  • Changes in themes and plugins
  • Changes in settings
  • Changes to users

Realtime backups and WooCommerce orders

WooCommerce orders and products are backed up in real-time in an immutable way; which means if you need to restore to a point before an order occurred, the order will not be lost.

Read more about immutable objects.

View your backups

You can view your backups, browse and download individual files, and restore a full backup or individual parts.

  1. Start by going to Jetpack → Backup in the WordPress.com dashboard, or Cloud.Jetpack.com/backup.
  2. You’ll see the most recent completed backup there, with information about the date and time of the backup, and what was included. If a backup hasn’t happened yet today, you’ll see the schedule for the next one.
  3. Click the Backup now button to run a backup on demand at any time.
Jetpack Backups Dashboard, with an option to Backup now button.
  1. Click the Actions button to show the options to restore the backup, download the backup, or browse the backup files, via View Files. You can also download individual files from there.
Screenshot of the Actions menu, including: 
Restore to this point 
View files 
Download backup

If you ever wish to stop Jetpack VaultPress backups, please contact support for assistance.

Add server credentials to Jetpack

At the top of the Backup page, you may see a prompt to set up server credentials. You can also access the server access credentials settings from your Jetpack Cloud at https://cloud.jetpack.com/settings/yoursiteURL

​​You can use the server access credentials to backup and restore your site if the Jetpack connection isn’t working.

If you don’t see a notification at the top of the Latest Backup section in Jetpack Cloud indicating that a backup is running, try adding credentials to start backups.

See the guide on Adding Credentials in the Jetpack Plugin for detailed information on adding your server credentials.

If we lose contact with your site and your backups stop working, we’ll email you after the second failed backup attempt.

Scheduling your backups

You can configure the time of day when your daily full backup will run. You may wish to schedule your backups during off-peak hours or other low-traffic times.

To configure your daily backup time schedule, follow these steps:

  1. Go to https://cloud.jetpack.com/backup and select your site.
  2. Click on Settings.
  3. Under the Daily backup time schedule, you’ll see the timeframe selector. If you haven’t configured a timeframe, it will be set to a default range.
  1. Select your chosen timeframe using the dropdown selector. You’ll see that the timeframe has now been set.

When you view your latest backup, you’ll see information about when your next backup will run. You can also adjust the setting by clicking on the Modify link.

Frequently asked questions (FAQs)

What data is included in a Jetpack VaultPress Backup?

The backup data includes all the unique and irreplaceable data you have stored in WordPress, and everything properly integrated into the WordPress installation. Jetpack VaultPress Backup backs up the following data:

  • Your WordPress database. This includes any tables that begin with your WordPress database’s table prefix and also have a unique key or primary key. 
  • All files in the pluginsmu-pluginsthemes, and uploads directories.
  • Everything in your WordPress root directory that isn’t part of another WordPress installation.
  • Certain other files inside the wp-content directory.
  • WooCommerce products and orders

When does a backup occur?

Jetpack VaultPress Backup will back up your site at least once a day. We also back up your site after certain events, like a post or page published/updated, theme and plugin installations and updates. These are called “real-time backups.”

Adjustments to the automatic daily backup frequency are not possible (for instance, it’s impossible to configure backups to run either on an hourly or weekly basis).

By default, backup timing is handled automatically by our system to balance server load, and normally happens about 24 hours after the previous backup. If you prefer, you can designate a specific time of the day for the backup process to occur. See the Scheduling your backups section above for more details.

Also, you can manually start a backup anytime you would like to, by clicking the Backup now button on your Jetpack Backup Dashboard.

What data is not included in a Jetpack VaultPress Backup?

We do not back up:

  • The core files of WordPress. These can be downloaded from WordPress.org at any time.
  • Files outside the directories listed above.
  • Database tables that don’t look like they belong to WordPress.
  • Database tables whose rows have no unique identifier.
  • Cache, logs, and backup directories.
  • Empty directories.
  • Additional WordPress installs, such as ones that are included inside a subdirectory.

What is /jetpack-temp/ folder and what are these jp-helper files?

Jetpack creates a /jetpack-temp/ directory in the root of your WordPress installation. During each backup process, Jetpack writes a temporary helper file to this directory. The file is named like so jp-helper-xyzxYzXYZ.php. It is removed after the backup is complete.

What kind of backups does Jetpack run: full, incremental, or differential?

Jetpack VaultPress Backup performs all three types of backup on your site. The first backup is a full backup of your site. Subsequent backups are incremental, backing up only the files and/or database tables that have been changed since the last backup was saved. Finally, differential backups are the “real time” backups, saving the data that was introduced or changed since the last complete backup.

Does Jetpack VaultPress Backup work on a multisite installation?

No. The Jetpack VaultPress Backup feature doesn’t currently support websites built on WordPress multisite.

Where are the backups stored?

The Jetpack VaultPress Backup plugin stores your backups on servers in our secure data centers around the world.

While it isn’t possible to restrict data storage to a particular geographic location, what we can provide is the Standard Contractual Clauses, which we include in our Data Processing Agreement (DPA). DPAs are contractual tools for websites and companies to make commitments to their customers, vendors, and partners that their data handling complies with the law, including transferring data out of the EU.

If you are interested in having a DPA with us, you can request one from the Privacy Settings page in your dashboard at https://wordpress.com/me/privacy.

Can I stop a Jetpack backup that is already in progress?

There is no way to interrupt a Jetpack VaultPress backup once it has started. If there’s some reason you need to stop an in-progress Jetpack backup, or if you want to disable Jetpack backups entirely, please contact support for assistance.

Why does it say that the VaultPress plugin is deprecated?

The notice regarding the deprecation of the Jetpack VaultPress plugin refers to our legacy Jetpack VaultPress plugin. If you see the notice that the VaultPress plugin is deprecated or no longer actively supported for new customers, you are looking at our legacy plugin. Make sure to opt for Jetpack VaultPress Backup instead (the plugin that has the “Backup” keyword in its name). It’s important to note the distinction between these two plugins. They are both available in the WordPress plugins repository. If you check the plugin slug – the one is jetpack-backup as opposed to vaultpress.

Still need help?

Please contact support. We’re happy to advise.

Privacy Information

VaultPress Backups are deactivated by default. Unlocking/activating it requires an upgrade to a paid solution.

Data Used
Site Owners / Users

We currently back up the following data: WordPress database tables (any tables which begin with your WordPress table prefix and also have a unique key or a primary key). We also back up the files in your plugins, themes, and uploads directories, as well as select files from your WordPress root directory and `wp-content` directory. This includes all the unique and irreplaceable data in WordPress, as well as everything properly integrated into the WordPress installation.


In addition to the data that we back up and store, we also use (and store) your server access credentials (if provided): SSH and/or FTP/SFTP. These credentials are explicitly provided by you when activating Jetpack VaultPress Backups.


For feature usage tracking (detailed below): IP address, WordPress.com user ID, WordPress.com username, WordPress.com-connected site ID, user agent, referring URL, timestamp of event, browser language, country code, and user site count.


Please also refer to the activity log’s privacy information.

Site Visitors

 

None.

Activity Tracked
Site Owners / Users

We track several events around the usage of this feature: backup requests/downloads/confirmations, restore requests/confirmations/cancellations, date-picker changes/expansions, and backup storage upgrade requests or indications of interest.


Please also refer to the activity log’s privacy information.

Site Visitors

 

None.

Data Synced (Read More)
Site Owners / Users

None. Please also refer to the activity log’s privacy information.

Site Visitors

 

None.

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